Did you notice an issue with our site? Are you currently experiencing an issue? Send us a note and we are happy to help, it’s why we are here.
If you submit a note during normal business hours, we’ll get back to your very quickly and you might even be impressed. If you submit a note after normal business hours we’re significantly quicker to respond than most and we still might impress you.
Please keep in mind that our support team is entirely in house and everyone is based in Boston. We kindly ask you to have a bit more restraint than you might if you thought you were dealing with “outsourced support”, we’re humans too. You can send us an email to support [
If something on our site isn’t working for you, do not panic, we will fix it or help you get through it! No need to write to us in all caps or end sentences with 20 exclamation marks…. unless you would like us to respond the same way.
Thank you for understanding and we look forward to hearing from you.
-The Metropolitan Team